Leicestershire Police at the forefront of national internet initiative
Leicestershire Police is supporting a new website that aims to quickly answer non-emergency questions and free up staff to concentrate on urgent and more complicated calls.
The ‘Ask The Police’ website, which is also available as an app for smart phones, holds answers to around 750 questions, on the subject of things such as stray dogs and noisy neighbours, that the police are most frequently asked by the public through 101 or 999. The website is part of a national initiative that will assist the public to find solutions to everyday problems that can affect the quality of their lives.
The service is an easy-to-navigate website www.askthe.police.uk which is bespoke to Leicester, Leicestershire and Rutland and offers a range of answers and useful contacts. The website, which is free to use, will release precious time in police call centres and police stations – enabling staff to concentrate on urgent and more complicated calls from the public.
Leicestershire’s contact management department currently handles on average 1,957 calls a day, of which 1,644 are non-emergency. It is believed that this number will be substantially reduced, which will free up valuable resources to be re-allocated to frontline policing.
Assistant Chief Constable Phil Kay said: “This is the latest in a range of additional services we are introducing into our area. We anticipate that, as the public become aware of it, this new website will prove to be a much appreciated and well used resource.
“The range of questions is very comprehensive, covering a wide range of subjects that include pets, noisy neighbours, road traffic, harassment and public order. New questions are continually added and we are encouraging the public to submit any questions they may have to the editors of the website who will consider them for inclusion nationally.”
Visitors to the website will be able to give their rating of the information and find rankings of the popularity of the questions asked. The new service will have a direct link to the Leicestershire Police website.
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