Nov 5, 2014

Bottesford NHW Alert: Leicestershire Police Launches Pioneering Feedback Tool

Please see the item below.


John Shilton

Principal Co-ordinator

Bottesford Parish NHW

Tel: 07725636626


From: []
Sent: 04 November 2014 11:23
Subject: Leicestershire Police Launches Pioneering Feedback Tool 04/11/2014 11:23:18 [91639]


Subject: Leicestershire Police launches pioneering feedback tool

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Phil Caswell (Police, CEC, Loughborough)

A new online tool, which allows the public to feedback on the service they receive from Leicestershire Police, has been launched.

Called Rate your Local Police, the system enables people to log on and feedback on any interaction they've had with the Force based on a five star rating – similar to TripAdvisor. There is also space for the public to provide additional comments and information.

Leicestershire Police is leading the way with this new tool and is the first in the country to develop and roll it out Forcewide.
The system has been created to enhance public confidence in policing, help identify any areas for improvement and provide another way for people to get in touch. It also allows the Force to easily respond to feedback.

Rate your Local Police has been designed specifically for leaving feedback and is not a forum for people to make formal complaints. These still have to be submitted via the website or in writing.

Anyone who has recently dealt with the police can rate the service they've received at
Chief Constable Simon Cole said: "Leicestershire Police wanted to provide the public with a quick and simple way of giving honest feedback about the service they receive.

"If you've had good service from someone in the Force or would like to let us know about something you think we can improve, we want to hear from you. 
"Previous public surveys show that our customer satisfaction rating is 84% and I hope that this new tool will help see this figure rise.

"I'm incredibly proud that our Force is the pioneers of this new tool and we are able to provide a new service for the people of Leicester, Leicestershire and Rutland."

Police and Crime Commissioner Sir Clive Loader said: "I'm delighted that this tool has been created for the people of Leicestershire to provide open and honest feedback about the service they receive from the police.
"My vision for Leicestershire Police is that it will be the best crime fighting Force in the country and new services to improve communication between the police and the public will help to see this vision become a reality.
"I hope that this tool will encourage people to feedback on positive experiences but also inform the Force of areas they think can be enhanced."

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